Terms of Engagement
Clear, fair terms governing Service Catalog v3 retainers, one-time engineering builds, intellectual property ownership, and third-party API pass-through costs.
Service Catalog v3 Scope & Tier Boundaries
Every engagement is governed by the explicit Included and Excluded deliverable lists published on our 12 service pillar pages and 4 bundle specifications. Any deliverable listed under 'Not Included' requires an upgrade to the corresponding tier or a separate written statement of work.
100% Client Asset & Code Ownership Transfer
Upon final milestone completion and invoice settlement, 100% of custom Figma design systems, Next.js/React source code, n8n workflow JSON blueprints, and ad account structures transfer to the client. You are never locked into proprietary agency hosting.
Pass-Through Media Spend & Telecom/LLM Usage
Agency management retainers and one-time engineering fees cover strategy, build, and optimization labor. Direct paid advertising spend (paid to Meta/TikTok) and direct wholesale telephony/LLM API consumption (Twilio, Vapi, Retell, OpenAI, Anthropic) are billed directly to the client's payment method at cost with zero agency markup.
No Guaranteed #1 Search Ranking Promises
In accordance with Google Search Essentials and ethical industry standards, Tiyan Digital never guarantees specific #1 search positions or fixed AI citation counts. We guarantee completion of all technical SEO, schema, content, and GEO engineering deliverables defined in your selected tier.
Client Input Accuracy & Compliance Responsibility
Clients retain responsibility for the legal compliance and factual accuracy of product claims, medical/financial disclosures, and contact databases supplied for AI Voice Agents, outbound campaigns, or website publication.